SodaSlim Official Website › Contact
ContactContact The SodaSlim Desk: two addresses, and which one sees your order
For an order, a delivery, a change or a refund, call the order desk on +1 (302) 200-3480 or write to contact@customercs.com. For a correction to a page on this website, a label question, privacy or press, write to contact@Soadaslim.com. The second address cannot see orders and cannot start a refund.
Two routes, one of which handles money and one of which handles words.
The two SodaSlim contact routes, side by side
| The order desk | This website | |
|---|---|---|
| Telephone | +1 (302) 200-3480 | No telephone |
| contact@customercs.com | contact@Soadaslim.com | |
| Hours | As published by the seller | Mon–Fri 9:00am–5:00pm ET |
| Handles | Tracking, changes, refunds, the bonuses | Page corrections, label questions, privacy, press |
| Can see your order | Yes | No |
| Can start a refund | Yes | No |
The last two rows are the reason this table is the first thing on the page.
If you are not sure which you need, use the telephone. A person who answers can redirect a question in thirty seconds; an email sent to the wrong address waits for a reply that says the same thing a day later.
SodaSlim addresses for post
Office
425 Park Avenue, Floor 9, New York, NY 10022, USA
Correspondence only. Returns sent here will not be processed.
Returns
425 Fifth Avenue, Floor 30, New York, NY 10016, USA
Only after the order desk has issued a return authorisation. Put your full name, email and order ID inside the box.
Two different buildings, and the distinction matters more than it looks. Posting bottles to the office is one of the two commonest reasons a refund stalls; the other is sending a parcel with no name inside it.
The refund policy sets out the full sequence, and the guarantee page covers the 60-day window the return sits inside.
Write to the SodaSlim website desk
What the SodaSlim website desk is good for
It is worth saying what this address actually does well, because a page that only lists what an address cannot do is not much use.
- Corrections. If a fact on this website is wrong, this is the address that fixes it, and the fix goes onto the page with the review date moved forward.
- Label questions. If your bottle differs from the artwork described here, a photograph sent to this address is new information and will be acted on.
- The capsule shell question. This desk cannot answer it from the artwork, but it can put the question to the seller on your behalf.
- Privacy. Any request about data held about you is handled here, and the privacy policy sets out what that covers.
- Press and republication. Anything about using material from this website elsewhere.
What it cannot do is see a transaction. The checkout belongs to the seller, the order record lives with the order desk, and this website is not connected to either. That is a normal arrangement for a retail desk and it is stated plainly here rather than discovered later.
Before you contact anyone about SodaSlim
Find the order email
The order ID and the tracking number are both inside it, and one or the other is where every conversation about an order begins.
Check the tracking yourself first
A parcel that has been scanned in the last day is a parcel in motion, and the desk can tell you nothing the tracking does not.
Note the date of purchase
The guarantee runs 60 days from it, not from delivery, so it is the date that decides whether a refund is available.
Then call
+1 (302) 200-3480. With the order ID in front of you the call is short; without it, it is a search.
How quickly the SodaSlim desks answer, and what to do meanwhile
The website desk keeps office hours, Mon–Fri 9:00am–5:00pm ET, so anything arriving after five on a Friday waits until the week starts again. Worth knowing before the same question gets sent three times.
The order desk publishes its own hours through the seller, and the telephone is the faster of its two routes by a wide margin. An email to an order desk joins a queue; a telephone call reaches a person who can open the order while you are talking.
If something is time-sensitive, the telephone is always the right choice. Two situations in particular: a delivery address that needs correcting, which has a window of hours rather than days, and a guarantee claim approaching the end of the 60-day window, where the date of the call is what matters.
For everything else, one message and a day's patience is the right approach. A corrections desk that is chased three times answers three messages instead of fixing one page.
- A wrong delivery address, on the day the order email arrives.
- A guarantee claim in the last week of the 60-day window.
- A bottle that arrives damaged, photographed before it is opened.
The one SodaSlim question this desk cannot answer at all
It is worth stating rather than leaving somebody to discover it after three emails. This desk cannot tell you whether SodaSlim is right for you.
That is not modesty. It is a retailer, staffed by people who read labels and papers, with no clinician on the payroll and no access to anybody's medical history. Whether a caffeine-carrying capsule belongs alongside a prescription is properly a matter for whoever issued that prescription, and not for a shopkeeper.
What this desk can do is give you the material to take to that conversation. The ingredients page names all five actives and links every source. The side effects page lists the five interactions that follow from those five names. Printing either and taking it along is more useful than describing the product from memory.
Ask before you start rather than afterwards. Two of the five rows here carry caffeine and one of them has documented pharmacokinetic interactions with several drug classes, including at least one beta blocker.
Who sells SodaSlim, for the avoidance of doubt
Soadaslim is a licensed u.s. retail desk for sodaslim. It is a retailer. It is not the manufacturer of SodaSlim, has no laboratory and runs no trials, and it says so on every page rather than in one line of small print.
The office is at 425 Park Avenue, Floor 9, New York, NY 10022, USA and correspondence about this website goes to contact@Soadaslim.com, answered Mon–Fri 9:00am–5:00pm ET.
The about page sets out the editorial method behind these pages, including the six things this desk has declined to print about the product it sells.
Corrections this SodaSlim desk particularly wants
A corrections address that receives nothing is usually an address nobody knows what to send to, so here are four things that would be genuinely useful.
- A photograph of a SodaSlim label that differs from the artwork described on this website. This desk publishes what it has seen, and a different bottle is new information.
- A Supplement Facts panel, if one exists on a batch this desk has not seen. That single document would change several pages here.
- A citation on this website that does not say what the page claims it says. Every source was fetched and read, and a misreading is still possible.
- A price on the seller's page that no longer matches the figures here, with the date you saw it.
All four go to contact@Soadaslim.com. A correction that lands goes onto the page itself and moves its review date forward, which is the method set out on the about page.
The second of those four is the one this desk would most like to receive. A great deal of what the ingredients page has to say exists because no panel was found on any of the artwork, and a panel would replace several paragraphs of careful hedging with five numbers.
Order SodaSlim on the official website
One capsule each morning, 30 in a bottle, and an order desk that answers the telephone if anything needs changing.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order SodaSlim On The Official WebsiteOne capsule each morning · 30 per bottle · lot SOD-26/SO-1634
