Support

Soda Slim Customer Service Number: Who to Call and When

The Soda Slim customer service number is +1 (302) 200-3480, and the matching email is contact@customercs.com. That is the order desk. It handles tracking, changes, refunds and the bonuses. The website address, contact@Soadaslim.com, is a separate desk for page corrections and label questions, and it cannot see your order.

By SodaSlim Team · Published November 6, 2026 · 5 min read · Support

The Soda Slim customer service number

The number to call is +1 (302) 200-3480. It reaches the order desk, which is the team that can open your order while you talk.

If you prefer email, write to contact@customercs.com. Both routes reach the same desk. The phone is the faster of the two, because an email joins a queue and a call reaches a person.

The order desk publishes its own hours through the seller. If something is urgent, call rather than write.

One more tip. Save the number in your phone on the day you order, next to the order email. Most support calls happen weeks later, when the email is buried. Having the number and the order ID together turns a long search into a short call. The same number is printed in the footer of every page on this website, so you can always find it again here.

Which SodaSlim contact route handles what

Many people search for one SodaSlim email and find two. Here is the split.

If you are not sure which one you need, call. A person can redirect a question in thirty seconds. An email to the wrong address waits a day for the same answer.

Before you call Soda Slim support

Four small steps make the call short.

1. Find the order email. It has the order ID and the tracking number.
2. Check the tracking yourself. A parcel scanned in the last day is still moving.
3. Note the date of purchase. The guarantee runs 60 days from that date, not from delivery.
4. Then call +1 (302) 200-3480. With the order ID in front of you, the call is quick.

Lost the order email? Call anyway with the name and email used at checkout and the rough date. The desk can usually find the order from those three.

Three things to call about the same day

Most questions can wait a day. These three cannot.

• A wrong delivery address. It can be fixed in hours before dispatch, and it is slow to fix after.
• A guarantee claim near the end of the 60-day window. The date of the call is what matters.
• A bottle that arrives damaged. Photograph it before you open it, then call.

A damaged bottle, a wrong pack or a parcel that never came is a fulfilment problem. The desk sends the right thing. It does not use up your guarantee window.

Using the SodaSlim customer service line for a refund

Every refund starts with a phone call to +1 (302) 200-3480. The seller asks for at least 30 days of use first, and opened bottles are accepted.

1. Call with the order ID ready.
2. Wait for the return authorisation before packing anything.
3. Put your name, email and order ID on a sheet inside the box.
4. Send it tracked to 425 Fifth Avenue, Floor 30, New York, NY 10016, USA. Return postage is the buyer’s.
5. Allow two waits: 3 to 5 business days at the desk, then 5 to 10 days at your card issuer.

Do not post bottles to the office at 425 Park Avenue, Floor 9, New York, NY 10022, USA. That building is for letters only. The full steps are on the refund policy page, and the guarantee page covers the window.

Soda Slim support response times

The two desks keep different hours, and knowing them saves sending the same question three times.

The website desk works Mon to Fri, 9:00am to 5:00pm ET. A message sent after five on a Friday waits until the new week. One message and a day of patience is the right approach there.

The order desk publishes its hours through the seller. The phone is the fastest route by a wide margin. A call reaches a person who can open the order on screen. An email joins a queue.

If you are chasing a refund, count the days before you call. The desk takes 3 to 5 business days once your parcel arrives. Your card issuer then takes a further 5 to 10 days. A refund chased on day six is usually being chased too early. After that, call with the order ID and the postage tracking number. Those two numbers together let the desk find a refund that has stalled.

When to write to the website desk instead

The website address, contact@Soadaslim.com, is useful for a different set of things.

• Corrections. If a fact on a page is wrong, this address gets it fixed, and the review date on that page moves forward.
• Label questions. If your bottle differs from the label described here, a photo sent to this address is new information.
• The capsule shell question. The artwork does not say what the shell is made of. The website desk can put the question to the seller for you.
• Privacy and press. Any data request or republishing question.

What it cannot do is see a payment. The checkout belongs to the seller and the order record lives with the order desk. So for anything about money or a parcel, use +1 (302) 200-3480.

What Soda Slim support cannot answer

Neither desk can tell you whether SodaSlim is right for you. It is a retailer with no clinician on staff and no view of your medical history.

If you take a prescription medicine, ask the person who prescribed it before you start. Two of the five label names carry caffeine. Print the ingredients page and the side effects page and take them along. That gives your doctor the full label in one place.

Soda Slim customer service: frequently asked questions